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10 articles
Enterprises are moving beyond automation to orchestration as the key to effective AI-powered customer experience. As AI agents proliferate, the challenge lies in unifying data, systems, and workflows into a shared context that enables seamless, intelligent interactions across channels.
Virgin Atlantic is using ChatGPT Work to accelerate customer journey research and decision-making. The airline leverages the AI tool to connect signals across customer touchpoints and enhance service delivery.
Learn how recommendation AI works to predict what customers want next in online shopping, using data patterns from millions of users.
This article explains the concept of AI agents in e-commerce, detailing their architecture, functionality, and strategic importance in modern business operations.
Learn how SAP is helping companies organize their scattered commerce data to enable smarter AI personalization for customers.
Talkdesk introduces proactive AI agents for retail and financial services, enabling businesses to reach out to customers before they initiate contact.
This article explains how T-Mobile's AI-driven bundling of streaming services with 5G plans represents advanced applications of machine learning, predictive analytics, and real-time optimization in telecommunications.
Serve First has raised €5.7 million to scale its AI-driven customer experience platform beyond the UK, with plans to hire a Chief Revenue Officer and accelerate product development.
The hospitality industry is integrating AI to enhance efficiency while preserving the human touch. Casa Italia's owner, Arran Campolucci-Bordi, highlights this balance as crucial for sustainable growth.
Amazon experienced a major service disruption on Thursday, preventing customers from checking out and viewing product pages. Services have since been gradually restored.
